Flower Delivery Greenwich: Returns, Refunds and Customer Complaints
Our Commitment to Fresh Flowers in Greenwich
At Flower Delivery Greenwich, we take pride in delivering premium quality fresh flowers to homes and businesses throughout Greenwich. As a trusted local florist, we guarantee that every arrangement arrives in pristine condition, bursting with freshness and beauty. Our team sources only the best blooms to ensure your complete satisfaction on every delivery.
Fresh Flowers Guarantee & Quality Window
We understand the importance of freshness when it comes to floral gifts. That’s why we offer a Fresh Flowers Guarantee with every order. Our arrangements are designed to last at least 5 days from the date of arrival, provided that care instructions are followed. If you feel that your flowers have not met this freshness standard, please contact us as soon as possible so we can investigate and assist.
Damaged-on-Arrival Policy
If your flowers arrive damaged, wilted, or not up to the usual Greenwich standard, we apologize for any disappointment this may cause. Please let us know within 24 hours of receiving your delivery. To help us resolve the issue quickly, we may request photos of the flowers and their packaging. Our skilled florists are committed to making it right, whether you received your bouquet at your home, business, or as a gift elsewhere in Greenwich.
Refunds and Replacement Options
Your satisfaction is our priority. If your order arrives damaged, not as described, or does not meet our freshness guarantee, you may be eligible for one of the following options:
- Full Refund – Offered when your order cannot be remedied and meets our returns criteria.
- Free Replacement – We can deliver a replacement bouquet at no extra cost, subject to availability.
- Partial Refund or Store Credit – In certain cases, you may request a partial refund or credit towards a future order.
All refunds and replacements are processed as swiftly as possible. Please notify us within 48 hours after receiving your flowers, providing your order details and supporting information so we can resolve the issue efficiently.
Complaints Process
If you have a concern or complaint about any aspect of your flower delivery experience, we encourage you to contact us promptly. Our approach is customer-focused, and we take every complaint seriously, whether it is about product quality, delivery timing, or service interaction. Every complaint is thoroughly investigated, and we commit to responding within 2 working days of receiving your feedback.
To help us understand your concerns, please share as much detail as possible, including your order reference and the nature of the issue. We will work with you towards a fair and satisfactory resolution every time.
Proud to Serve Greenwich
Flower Delivery Greenwich is dedicated to serving our local community, providing fresh, beautiful flowers to both households and businesses in the area. With our focus on quality, reliable delivery, and customer care, you can trust us to make every bloom count.
Thank you for choosing Flower Delivery Greenwich – your dependable local florist.
