Welcome to Flower Delivery Greenwich. These Terms & Conditions govern your use of our website and services for online flower delivery in Greenwich and surrounding areas. By placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase or using our service.
Flower Delivery Greenwich operates as an online platform specialising in fresh flower delivery throughout Greenwich and nearby localities. Our service is tailored for customers seeking reliable, timely, and beautifully arranged bouquets and floral gifts sent within Greenwich and its surrounding areas.
These Terms & Conditions apply to all individuals and entities placing orders for flower delivery via our website. The terms are intended for customers in Greenwich and the surrounding local areas. By accessing our website and purchasing our products, you agree to adhere to the terms laid out below.
Our user-friendly order process is designed to make purchasing flowers online straightforward and secure for all customers in Greenwich and beyond:
All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel orders at our discretion, for reasons including, but not limited to, stock shortages, suspicion of fraudulent activity, or delivery destination constraints outside our service area.
Flower Delivery Greenwich accepts payments via major credit and debit cards, as well as other secure online payment methods offered at checkout. All prices are listed in pounds sterling (GBP) and include VAT (where applicable). Delivery charges, if any, are displayed during the checkout process and form part of your total order amount.
Payment must be received in full before orders are processed or dispatched. Transactions are processed securely with the highest standards of data protection. We do not retain your card details after your transaction is completed.
We make every effort to ensure all flower arrangements, pricing, and descriptions are accurate. However, flowers are seasonal products, and some varieties may not always be available. In such cases, we reserve the right to substitute products of similar style, quality, and value to fulfil your order without prior notification. If the substitutions are significant, we will endeavour to inform you as soon as possible.
Occasionally, errors may occur in product details or pricing. If we discover an error in your order, we will contact you for confirmation before proceeding or offer a full refund if a suitable resolution cannot be reached.
We offer daily flower delivery to Greenwich and surrounding areas, subject to demand and availability. Delivery is available Monday to Saturday. Specific delivery times are not guaranteed unless explicitly confirmed. We will take every reasonable step to deliver your flowers on your chosen date, but delays can occur due to circumstances beyond our control (e.g., adverse weather, traffic, recipient availability).
If there is no answer at the delivery address, we may call the recipient (if a phone number is provided), leave the flowers in a safe place, or deliver to a neighbour at our discretion. A card will be left to inform the recipient of the delivery location. Please ensure all delivery details are correct; we cannot be held responsible for failed deliveries due to incorrect or incomplete information.
You have the right to cancel or amend your flower delivery order subject to the following conditions:
To cancel or amend an order, please contact us with your order reference number and details of the requested changes. Approved cancellations will be refunded using the original payment method within 5-7 working days.
We take great care to ensure that flowers arrive to recipients in superb condition. However, flowers are perishable and variances can occur. If you experience any issues with your order, please notify us within 24 hours of delivery. We may ask for a photograph of the flowers received to assist with your complaint.
Where faults, damage, or quality issues are evident and reported promptly, we will offer a replacement, alternative arrangement, or a full refund as appropriate. Refunds are processed within 5-7 working days but may vary according to your bank or payment provider. Subject to individual investigation, refunds or replacements are at our discretion.
Due to the perishable nature of flowers and the bespoke aspect of most orders, returns are generally not possible unless the product is faulty or incorrect. Please refer to your statutory rights under UK consumer law for further guidance.
While we take every care in handling, preparing, and delivering your order, the following limitations of liability apply:
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
Your privacy is important to us. All personal information provided during the flower ordering process, including names, addresses, and payment details, is processed according to our privacy policy and applicable UK data protection laws. We will not share your data with third parties for marketing purposes without your explicit consent.
All content on our website, including but not limited to images, product descriptions, logos, and branding, is the intellectual property of Flower Delivery Greenwich or our partners. Unauthorised use, reproduction, or distribution of website content is strictly prohibited.
These Terms & Conditions and any disputes arising out of or relating to them are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will become effective when posted on our website. It is your responsibility to review the Terms & Conditions regularly before placing an order. Your continued use of our website and services will signify your acceptance of any updated terms.
Should any part of these Terms & Conditions be deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms & Conditions constitute the entire agreement between you and Flower Delivery Greenwich for the purchase of flowers and related products through our website.
If you have any questions or complaints regarding our online flower delivery service in Greenwich or require clarification on these Terms & Conditions, please contact us through the methods provided on our website. We are committed to resolving any issues promptly and aim to provide the highest standard of customer service for all Greenwich and surrounding area customers.
Note for Customers in Greenwich & Surrounding Areas: These Terms & Conditions specifically apply to customers ordering for delivery within Greenwich as well as all neighbouring areas currently covered by our service. If your delivery location falls outside these areas, please check with us before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
